ShipGo Claims Process

File Claim
Select the appropriate online form below and fill out all required fields to begin the claims process. All claims must be filed within 10 days of the actual or scheduled delivery date.

Claim Reviewed
A claims specialist will review and file your claim within 1-2 business days. If additional information is needed, a claims specialist will contact you by phone or email.

Claim Filed
Once your claim has been filed, we'll provided an update within 7-10 business days.

Claim Approved
Once approved, the reimbursement check will be delivered via USPS to the address provided in your claim.

Contact Claims at ShipGo

Phone:     (866) 923-7447
Fax:(561) 429-3915
324 Datura Street, Suite 400
West Palm Beach, Florida 33401